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Student Testimonial - Mr Bavender Parsad (India)

Mr Bavender Parsad (Chandigarh, India)
Graduated from Diploma in Tourism & Hospitality Management
Industrial Attachment: Holiday Inn Parkview Singapore
Currently employed: Holiday Inn Parkview Singapore
Position: Waiter (Work Permit)

I have completed my studies in Diploma in Tourism & Hospitality Management. The school has given me an opportunity to put my knowledge into practise for attachment. This really helps me a lot. I got myself a job in this great hotel as Nanyang lecturers have helped a lot too. They are really helpful and caring towards the students. The modules that Nanyang taught are able to help me to do my job well in the hospitality industry. It was an enjoyable experience to have studied at Nanyang because everyone is helpful there. I have made quite a number of good friends from different countries at Nanyang. I am thankful to Nanyang for providing such a good learning environment and experience that really helped a lot in my career! Thank you.

Student Testimonial - Mr Lakshay Dhingra (India)

Mr Lakshay Dhingra (India)
Graduated from Diploma in Tourism & Hospitality Management
Industrial Attachment: Holiday Inn Parkview Singapore
Currently employed: Holiday Inn Parkview Singapore
Position: Waiter (Work Permit)

Basically, the whole course has helped me to explore my skills during my training period. The main subject that has successfully helped me to have a great start for my career was Food and Beverage Management. Because of Nanyang and its management, today I got a job in Singapore. I am very thankful to Nanyang for giving me a great career which I have always dreamt of having. It would not be made possible without Nanyang’s good contacts with the great hotels. Overall, it was a very happy, joyful and great learning experience studying at Nanyang and I will always remember the happy times spent there.

Student Testimonial - Ms Don Franciskuge Nayomi Denuka Perera (Sri Lanka)

Ms Don Franciskuge Nayomi Denuka Perera (Sri Lanka)
Currently studying in Diploma in Tourism & Hospitality Management
Industrial Attachment: The Changi Village Hotel
Position: Trainee (F&B Department)

While studying at Nanyang, the modules taught by the lecturers have helped me to get into this hotel as a qualified trainee. From the internship, I have gained much knowledge and experience.

Currently, I am employed by The Changi Village Hotel as a Trainee in the Food and Beverages Department. During my 6 months of studies, I learnt more about the hospitality industry. In addition, during my internship training, I got more opportunities to deal with the guests and it helped me to use the practical knowledge learnt in school.

When I first came into Singapore and joined Nanyang, the friendly and helpful staff briefed me on the diploma course program. After I completed my 6 months theory lessons, the lecturers helped me to get a place at the Changi Village Hotel for my internship. I am really grateful to Nanyang. Upon completion of the 8 months internship program, I will continue to take up Advanced Diploma in Tourism & Hospitality Management at Nanyang.

I am very thankful for the help rendered by the staff and lecturers of Nanyang especially Ms Jean Tan, the Regional Manager, and my lecturers. I am now looking forward to complete my Advanced Diploma and Bachelor Degree at Nanyang.

Student Testimonial - Mr Sumenn Thevar (India / Australia)

Mr Sumenn Thevar (India / Australia)
Graduate of Diploma in Tourism & Hospitality Management (Casino Management)
Industrial Attachment: Star Cruise (Star Ship Aquarius)

Hello, Everybody. I am Sumenn Thevar from Australia. I’ve spent 14 months in Nanyang Institute of Management studying the diploma in Tourism & Hospitality Management (Casino Management). I have been very fortunate to study at Nanyang because of the great lecturers like Eunice and Audie, and also to do my training at International Club Games for my casino practical training.

The best opportunity I ever received was the internship at Star Cruise on board the “Star Ship Aquarius” I spent 5 months dealing “blackjack, Taisai, baccarat and roulette on board the ship. I also saw exotic places like Penang, Port Klang, and Phuket. Being from Australia, this was a wonderful experience for me. I also made lots of friends and gained unforgettable experiences. Thank you Nanyang for fulfilling my dreams.

Student Testimonial - Ms Yang Ting Ting (China)

Ms Yang Ting Ting (China)
Currently studying in Diploma in Tourism & Hospitality Management
Industrial Attachment: Fairmont Hotel (Inagiku – Japanese Restaurant)
Position: Waitress

My name is Ting Ting from Sichuan, China. I am 20 years old. I heard that Singapore is the best place to study and true enough, I’m happy to study here. My favourite subject at Nanyang was Business Communications Skills taught by Mr. Jimmy Tan. As a result I got this attachment at Fairmont Hotel on my first interview.

I am now working at Inagiku, Japanese restaurant at the Fairmont Hotel. The most important lesson learnt is to work as a team and make lots of friends. The training at Fairmont is very good and my English has improved tremendously since then.

My advice to students coming to work in Singapore is to be open-minded, make lots of friends, smile often and work hard.

Student Testimonial - Mr Mohamed Zafry Seyed Ali (Sri Lanka)

Mr Mohamed Zafry Seyed Ali (Sri Lanka)
Currently studying in Diploma in Tourism & Hospitality Management
Industrial Attachment: Pan Pacific Hotel
Position: Trainee Receptionist

Hi, my name is Zafry and I am a 28 year old from Sri Lanka. I have worked for several years in Sri Lanka and have heard so much about Singapore which made me want to study here.

Currently, I am working at the Front Office as a Trainee Receptionist at the World-Class, Pan Pacific Hotel at the Marina. I would like to thank Nanyang Institute of Management for placing me in such a wonderful hotel for my internship, in particular, my lecturer Mr. Johnny Wee.

During my studies at Nanyang, I was very well-trained in the area of teamwork where we have to work on group assignments for all the subjects. I also learnt to be calm when under pressure. My favourite subject in school was Hospitality Operations Management and Fidelio taught by Mr. Audie Wee. This has made me a high performing staff for the Pan Pacific Hotel, where I have a long list of complimentary letters from the hotel guests. Most of the comments compliment me that I am an exemplary staff and they will surely recommend all their friends to stay at the Pan Pacific.

I truly appreciate my experience at the Pan Pacific where I am under the watchful eye of the several trainers. There are monthly trainees meeting where we can share our experiences. The hotel empowers us to do our job with confidence and refers to us as “Associates” of the hotel

My advice to future trainees is to be humble and “bite the bullet” when you can. Teamwork and cooperation with your fellow workers is a must.

Student Testimonial - Mr Md Riad Uddin Al Adnan (Bangladesh)

Mr Md Riad Uddin Al Adnan (Bangladesh)
Graduated from Diploma in Tourism & Hospitality Management
Industrial Attachment: The St. Regis, Singapore
Currently employed: The St. Regis, Singapore
Position: Management Trainee (S Pass)

My name is Adnan and I am from Bangladesh. I had completed my attachment at the “6-Star” St. Regis Hotel. Due to my excellent performance at the industrial attachment, I was given the Skills Pass by St. Regis as a Management Trainee in the Human Resource department, which I am doing currently. I have been given an opportunity for further job rotation to the various positions in the hotel.

Studying at Nanyang was an amazing experience for me due to the high-quality subjects that I was taught in such as Service Quality Management, Hospitality Operations Management and Fidelio, which made me an outstanding staff for the hotel. All the lecturers like Mr Felix, and Mr Audie have given us great advice and quality education.

I hope to have a great career in this hotel and become a valuable asset for Singapore. Thank you for giving me a great future in Singapore, Nanyang.

Student Testimonial- Ms Vo Thi Minh Khanh (Vietnam)

Ms Vo Thi Minh Khanh (Vietnam)
Currently studying in Diploma in Tourism & Hospitality Management
Industrial Attachment: The St. Regis, Singapore
Position: Human Resource Trainee

I am 24 years old from Ho Chi Minh City, Vietnam. I have been in Singapore for nearly 2 years. I had studied at another school and worked at a travel agency before. But studying at Nanyang Institute of Management has been the best experience. After my 6 months of study I have been offered internship as a Human Resource Trainee at the “6-Star” hotel, St. Regis at Orchard Road. I understand that if I work hard, I may be offered the Skills Pass (S-Pass).

At Nanyang, the lecturers are all very experienced and extremely helpful, in particular Ms May Fun, Mr. Audie and Mr. Johnny. They have taught me invaluable lessons to do well for my future at St Regis. In fact, I was selected by St. Regis on my first interview, where I was subjected to a series of tests. I succeeded at the interview due to the good preparation at Nanyang.

My future plans are to get the S-Pass to work in Singapore for a few years and then embark on a Master of Business Administration. This will allow me to have a better future career in the Hospitality Industry. Thank you for giving me a good future, Nanyang!

Student Testimonial - Mr Mangala Withanage (Sri Lanka)

Mr Mangala Withanage (Sri Lanka)
Graduated from Diploma in Tourism & Hospitality Management
Industrial Attachment: Parkroyal on Beach Road, Singapore
Currently employed: Parkroyal on Beach Road, Singapore
Position: Service Agent (S Pass)

My name is Mangala Withanage from Sri Lanka. I have always liked to live and work in Singapore as jobs are very hard to find back at home. I decided to study at Nanyang Institute of Management because of its great reputation. At Nanyang, I studied for a total of 14 months which includes an 8-months attachment.

I was very fortunate to have lecturers and the Head of School, who helped to place me in Park Royal Hotel on Beach Road at Singapore for my 8 months attachment. This hotel provided me a great learning environment. The Nanyang lecturers continued to encourage us during our 8 months’ attachment. After the completion of my 8 months traineeship, the hotel offered me the S-Pass. My heartfelt gratitude goes to Nanyang Institute of Management and Parkroyal Hotel on Beach Road.

Student Testimonial - Ms Nguyen Thi Tra (Vietnam)

Ms Nguyen Thi Tra (Vietnam)
Graduated from Diploma in Tourism & Hospitality Management
Industrial Attachment: Lords Of The Manor Hotel , UK
Currently employed: Lords Of The Manor Hotel (Work Permit), United Kingdom

My name is Tra and I’m from Vietnam. I’m very happy and lucky to study in Nanyang Institute of Management. I have learnt a lot from experienced teachers and classmates of various nationalities. Beside, Nanyang has given me a great opportunity to have an internship in Cotswold, England which I have never thought of. I can learn supervisory managing level at a renowned hotel in England and this would be a golden opportunity for me to get a higher position in my career in future. Finally, I would want send my gratitude and best regards to all the teachers, staff and managing board in Nanyang, which has given me a perfect environment to study in.

Student Testimonial - Ms Amy Miao Yan Chun (China)

Ms Amy Miao Yan Chun (China)
Currently studying in Diploma in Tourism & Hospitality Management (Casino Management)
Industrial Attachment: Asia Travel Group (Singapore)
Position: Traveling Consultant Assistant

My dream is to work as a dealer in a casino. I know that there are many schools out there providing courses on Casino Management but none provides a diploma that includes studies on both Tourism and Hospitality Management and Casino Management. Thus, I chose Nanyang as a place for widening my horizon. Since the day I stepped into Nanyang, I know I had made the right choice. I have classmates who had gone to other schools previously came to Nanyang and they told me they can gain more knowledge in Nanyang rather than the previous institutions that they went to. The most commendable would be Nanyang lecturers. They are very patient and once there are issues that I did not understand, they took extra time to explain to me until I fully understand the concepts. Thank you Nanyang!

Student Testimonial - Ms Feng Jing (China)

Ms Feng Jing (China)
Graduated from Diploma in Tourism & Hospitality Management
Currently employed: The Oriental Singapore
Position: Guest Services Executive, Front Office

I miss my wonderful and exhilarating school days in Nanyang as there were many activities besides classroom lessons. I enjoyed the lecturers and tutorials taught by caring lecturers from the Tourism Industry. I have gained much knowledge from the comprehensive courses and I am very happy that I have managed to find such a great job at Oriental Singapore after graduating. To actually work in a 5-Star Hotel has given me a great working experience and I shall most certainly bring this experience back to China with me to continue my career there.

Money Matters

Currency

The local currency is Singapore dollars and cents. Other than the Singapore dollar, the US and Australian dollar, Yen and British pound are also widely accepted, at major shopping centres and restaurants.

A 7% Goods and Services Tax (GST) is imposed on all purchases. Tipping is not practised in Singapore as most hotels and restaurants already levy a 10% service charge on bills.

Major credit cards are generally accepted by establishments, including American Express, Diners Card, JCB, MasterCard and Visa.

Another widely-used method of payment is NETS, which allows you to make payment with your Automated Teller Machine (ATM) card.

Banking

Most banks handle travellers' cheques and change foreign currencies. Passports are required when cashing travellers' cheques. A nominal commission may be charged. Apart from banks and hotels, you may change money at outlets which display the sign "Licensed Money Changer".

Most banking hours are usually from Mondays to Fridays, 9.30am - 3pm and Saturdays, 9.30am - 11am/1pm. Some banks offer late night banking and have extended hours on Saturdays. Some banks in Orchard Road even open on Sundays. It is best to check with individual banks on their operating hours.

You may need to open a savings or checking account while in Singapore. You will need to bring a minimum initial deposit (usually $500) if you are below 21 years of age, as well as your passport and Student's Pass/ letter of admission to your educational institution. Upon opening your account, you will be given an ATM card which gives you the added convenience of being able to withdraw money from any ATM machine operated by your bank. The ATM card also entitles you to make payment via NETS (Singapore's cashless payment system).

You may receive additional funds using bank drafts made out in Singapore dollars and drawn from a Singapore bank. These may be credited to your account and withdrawn in one to two days. Cheques drawn on banks with no branches in Singapore may take up to three weeks to clear.

Food and Drinks

Singapore is a gastronomic paradise! From a sumptuous spread of local fare to Japanese sushi, from five star French restaurants to Starbucks, food awaits you at every corner of the island.

Local FavouriteFood is cheaply available virtually everywhere and around the clock. You can choose from a mouth-watering array of meals at an open air hawker centre or food court for as low as S$3. Hawker centres are ideal sites if you want to taste authentic local food. Here, you will be introduced to perennial local favourites like laksa, fried kuay teow, satay and chicken rice, and to cool down at the end of your meal, try a delightful "mountain" of sugared ice - ice kachang! Most Singaporeans have their personal favourite hawker centres and stalls - some popular picks are Bugis Street, Lau Pa Sat, Chinatown Food Street and Maxwell Road Market.

However, you will find many hidden gems within the heartland housing estates which are worth exploring.Food CourtIf the Singapore heat deters you from an outdoor dining experience, a food court is the next best alternative. It is basically an air-conditioned hawker centre, usually within a shopping mall, offering the same variety of food but in a modern indoor setting. As with hawker centres, it is best to find a seat before you order your food. Popular food courts in the city include Bugis Junction, Clarke Quay, Scotts Picnic Food Court, Takashimaya Food Village, China Square Food Centre and Kopitiam.Variety of Cuisine

Missing the food from your hometown? Chances are we have it somewhere on our island! Catering to our cosmopolitan population, the breadth of cuisine available in Singapore is breath-taking, including Italian, Korean, Thai, African, Indonesian, Vietnamese, all types of Chinese cuisine, and much much more!Coffee CultureCatering to the coffee culture as well as internet-savvy Generation Y, cyber cafes are popular with youths on the go. Cyber cafes generally charge about S$2 per 15 minute block for internet surfing and S$3 for 30 minutes of LAN gaming.

Careers in MICE

So far, those in the MICE sector have had the opportunity to work on important and enviable projects such as the 117th International Olympic Committee Session, International Monetary Fund (IMF), the World Bank Group Annual Meeting, Global Brand Forum, and CommunicAsia.
For such events, the people working in MICE have to come up with itineraries and plans which create unique Singapore experiences for the VIPs; design backdrops, layouts and stages for ceremonies, speeches, and exhibitions which meet the objectives of the event and showcase Singapore; while organising and ensuring logistics are seamless.

MICE workers are also unofficial ambassadors for the country to dignitaries, celebrities, world leaders, business leaders, Olympians, and other famous and successful people from all over the world. To cater to their needs and create truly unique experiences for them, you will have to learn about their cultures, tastes, values, beliefs, and preferences.

Your Future in MICE

The years ahead promise greater excitement for those employed in supporting MICE events as Singapore will be hosting the Formula 1 Singapore Grand Prix, Singapore Airshow, ITB Asia - the Asian edition of the largest travel trade show in the world, and FDI World Dental Congress 2009.

You may have to conceptualise and pitch for a deal to entertain and introduce Singapore's wonders to Formula 1 drivers for the Singapore Grand Prix in 2008. Or you could design the stage for the Singapore Grand Prix prize ceremony.

You may also be in the team responsible for the first-ever Singapore Airshow, perhaps take charge of inviting guest speakers from all over the world to give industry insights, design the exhibition layout, plan nightly entertainment for business leaders, or treat VIPs to culinary adventures in Singapore.

Singapore's local events, too, are in need of MICE workers. Shows like COMEX, NATAS Travel Fair, and the PC Show are constantly in need of fresh ideas, concepts, and good execution teams in order to keep attracting visitors.

You could also be working for one of the many Professional Conference Organisers (PCO), Professional Exhibition Organisers (PEO), and Destination Management Companies (DMC) in Singapore. In this role, your responsibilities could range from bringing ideas to life, to ensuring that the whole event runs smoothly and every delegate's needs are met. The PCOs, PEOs, and DMCs are one of the key drivers of the MICE sector. They offer many challenging and creative employment opportunities for you to establish a rewarding and enriching career in MICE.

Skills, Attributes and Qualifications

Industry Skills
The MICE sector is looking for people who are able to or wish to:
Conceptualise events, exhibitions, conventions, and other such meetings
Pitch, present and market creative concepts
Transform ideas into stunning layouts and visuals
Plan, organise, and ensure the successful execution of ideas

General Skills
To do well in this sector, you need to have or develop while on the job the following:
Interpersonal communication skills
Customer service skills
Problem-solving skills
Decision-making ability
Personal Attributes
Working in MICE will require you to:
Multi-task
Be adaptable to different situations
Work well under pressure and tight timelines
Thrive in fast-paced environments

Perks/Benefits
Training opportunities
Recreation club facilities
Variable pay programmes recognising team and individual contribution towards achieving company goals
Medical and dental benefits
Insurance coverage

Salary

Here are some examples of the monthly gross salary for some of the hot jobs in the MICE sectors.
Job / Position / Average Monthly Salary
Conference Planner/Producer $4,000 - $6,000
Exhibition Coordinator/Event Executive or Organiser $2,000 - $2,500
Production Manager $2,500 - $3,500

Careers in Attractions

Attractions like the Jurong BirdPark, Night Safari, Singapore Zoo, and Underwater World put on dazzling tours, shows, educational programmes, and other activities to captivate both new and repeat visitors.

Those working in this sector have the opportunity to design, develop, choreograph, run, and present these activities from scratch. "Diving with Sharks", "Ocean Ambassador", "Birds 'n Buddies", "Fishing Cat Trail", "Bat Mangrove Walk", "Croc Encounters", and "Artic Tale" are just some of the shows and activities that have been created by people working in Singapore's attractions. They also get to present these shows to the President, ambassadors to Singapore, international dignitaries, business leaders, and other VIPs.

Most of these activities revolve around the unusual. The focus could be a bird, insect, plant, artefact, art work, or fish. Keepers nurture and train these subjects of interest while Tour Hosts share their history and unique characteristics with visitors. Education Officers develop programmes around them for school children and corporate executives. Marketing Executives create charity events featuring them to secure corporate sponsorships.

Attractions become second homes to employees. One of the perks is bringing your family to work for family days and other celebrations, and enjoying the attractions at special rates all year round.

Your Future in Attractions

Much is being planned for future attractions. Many of Singapore's attractions are being revamped, such as the Singapore Art Museum. The two integrated resorts will introduce many new and exciting attractions to Singapore. The Singapore Flyer - a gigantic observation wheel offering breathtaking views from the bay - is expected to attract an additional 2.5 million visitors to Singapore every year.

All of these developments provide more choices and job opportunities within the sector. You may be part of the grand opening team unveiling Singapore's Universal Studios to the world, a technician keeping the Singapore Flyer running smoothly every day, a curator shaping the new Singapore Art Museum or National Art Gallery, a tour host entertaining tourists with stories about the birth of white tigers in Singapore, or a ride specialist designing water adventures for the water theme park.

Skills, Attributes and Qualifications

Industry Skills

The sector is looking for people who are able or wish to:
Develop, plan and run shows, tours, and activities
Run and manage the attractions
Conduct talks and presentations to visitors and VIPs
Pitch and secure corporate sponsorships
Market attractions locally and internationally

General Skills

To do well in this sector, you need to have or develop while on the job:
Interpersonal communication skills
Customer service skills
Problem-solving skills

Decision-making abilities

Personal Attributes
Working in this sector requires you to:
Communicate with people of different nationalities
Think quickly on your feet to help customers in need
Thrive in fast-paced environments

Perks/Benefits

Staff meals
Medical and dental benefits
Complimentary pass to various attractions
Complimentary tickets for various activities within the attraction
Staff family passes
Staff discount for purchases at F&B and retail outlets within the attraction
Medical and dental benefits
Training development opportunities
Insurance coverage
Minimum Qualifications

Salary

Here are some examples of the monthly gross salary for some of the hot jobs in the Attractions sectors.

Job / Position /Average Monthly Salary
Animal Trainer $1,100 - $2,000
Education Officer $1,500 - $1,700
Tour Host $1,200 - $1,700

Careers in Tour & Travel Services

The sector has evolved and matured rapidly in the last few years. Technology, coupled with the growth of tourism globally, has had a large impact on transforming these jobs significantly.

Tour and travel consultants are no longer "order takers" for airline tickets or promoters of cookie cutter tour packages - now they tailor travel experiences according to the needs, preferences, and quirks of customers.

Tour guides bring diverse tour groups around different parts of Singapore. A good tour involves entertaining and sharing your intimate knowledge of Singapore - its landmarks, history, famous people, and legends - with visitors from all walks of life, nationalities, and cultures.

A career in tour and travel services is exciting as you can have different experiences everyday. On a daily basis, you get to interact with different people, such as your clients with diverse backgrounds and nationalities, and industry partners, e.g. hotels, airlines, and other tour operators from around the world. This will help you to better appreciate global travel trends, while further developing your communication skills and improving your planning capabilities.

With the growth of budget airlines and the increasing affluence of Asians, tour and travel employees have more the opportunity to create enticing travel packages - exciting Uniquely Singapore Weekends; savour the flavours of Little India, Arab Street and Chinatown; experience romantic getaways to Sentosa, or an adventure at the Night Safari - for more visitors to have memorable moments in Singapore.

Your Future in Tour and Travel Services

The integrated resorts, new attractions, and mega events that are in the pipeline are going to bring in even more visitors to Singapore.
You could be making travel arrangements, planning activities, or personally guiding tours for the Formula 1 drivers and enthusiasts. You could even be creating customised tour packages for business travellers attending the first-ever Singapore Airshow.
When resorts and attractions open, you could be one of the first to tour the grounds, visit the museums, and enjoy the theme parks in order to package and promote the tourism offerings to visitors.

Skills, Attributes and Qualifications

Industry Skills
The sector is looking for people who are able to or wish to:
Create and promote tour and travel packages
Listen to customers and tailor travel experiences for them
Plan, organise and manage itineraries and tours around Singapore and overseas
Take customers on unforgettable tours around Singapore and overseas
Coordinate travel arrangements with airlines, hotels and other organisations.

General Skills

To do well in this sector, you need to have or develop the following while on the job:
Interpersonal communication skills
Customer service skills
Problem-solving skills
Decision-making ability
Leadership skills
Creativity
Personal Attributes

Working within this sector requires you to:
Communicate with people of different nationalities
Think quickly on your feet to help customers in need
Thrive in fast-paced environments

Perks/Benefits

Personal and family discounts on tour packages and to attractions in Singapore and overseas
Opportunity to be the first to experience new tourism offerings in Singapore and overseas
Medical and dental benefits
Training development opportunities
Insurance coverage
Minimum Qualifications

Salary

Here are some examples of the monthly gross salary for some of the hot jobs in the Tour & Travel Services sectors.
Job / Position / Average Monthly Salary
Sales Officer / Executive / Manager $1,400 - $2,500 and above
Ticketing Consultant / Coodinator / Executive / Manager $1,200 - $2,500 and above
Tour & Travel Assistant / Consultant / Executive / Manager $1,000 - $2,300 and above
Travel Product Planning Officer / Executive / Manager $1,400 - $2,600 and above